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  • What if I want more information about my medical plan?

    Plan booklets provide information on how your medical plan is administered. To se

  • If I lose my Medical ID cards, can I order new cards online?

    Yes. Just log into Highmark BCBS and select “ID Card,” and then choose “Order ID

  • What is a network provider?

    A group of Hospitals, Physicians and other Providers who are contracted to furnis

  • Can using in-network providers save me money?

    Yes, it can save you money in two ways: In network providers have agreed to subst

  • How do I locate providers who accept GuideStone’s plans?

    GuideStone's plans utilize the Blue Cross Blue Shield BlueCard® (BCBS PPO) networ

  • How do I find doctors who have evening or weekend hours?

    Visit the Highmark BCBS page. Follow the "Find a doctor or Rx" tab. Choose "Find

  • How do I find hospital quality information?

    Log into Highmark BCBS. Select the "Find a doctor or Rx" tab. You will find choic

  • How do I find Blue Cross Blue Shield Blue Distinction Centers?

    Blue Distinction Centers can be find at BCBS.com/blue-distinction-center-finder w

  • What preventive care services are covered on GuideStone’s plans?

    Covered services are based on a Preventive Care Schedule , which includes prevent

  • Do GuideStone medical plans include maternity care?

    Yes, all of our medical plans include maternity coverage. It does not need to be

  • Who is considered a specialist?

    Any physician not considered a primary care physician. 

  • What is a co-pay?

    A Co-payment is the fixed, up-front dollar amount You pay for certain Network Eli

  • What is co-insurance?

    The percentage of eligible expenses you and the plan share for covered services o

  • What is an office visit co-pay?

    The amount you pay for an office visit to a network primary care or specialist ph

  • How much are my co-pays?

    You can find your medical plan co-pay amounts — office visit, urgent care, specia

  • What is a deductible?

    A deductible is an upfront out-of-pocket expense. Participants must meet their de

  • What is the difference between “individual deductible” and “family deductible”?

    The individual deductible is the amount an individual is required to pay before b

  • What does co-insurance maximum mean?

    The co-insurance maximum is a specified dollar amount of Out-of-Network Eligible

  • How does my maximum out-of-pocket work?

    Your out-of-pocket health care costs will be capped for eligible covered, in-netw

  • Can I change my health insurance mid-year?

    Mid-year changes are generally not permitted unless the change is made within the

  • What is re-enrollment?

    Personal Plans Each year in the fall medical and dental plan participants will re

  • Does GuideStone offer COBRA?

    No, GuideStone’s medical plans are exempt from COBRA, but we do have similar prov

  • When do I need to add my newborn or adopted child to my health plan?

    To make sure your claims are properly processed and the child is added to your he

  • Could a recent change in my employment status affect my insurance coverage?

    Yes, a change in your employment status can affect eligibility for your insurance

  • Can I check medical claims online?

    To review your claims, log into the Highmark BCBS member website and select the "

  • Where do I mail my medical claims?

    Highmark Blue Cross Blue Shield® P.O. Box 1210 Pittsburgh, PA 15230-1210

  • How do I submit a medical claim if my spouse has other employer provided medical coverage?

    For charges incurred by your spouse, file first under the spouse's plan and retai

  • What will happen to my personal plan medical coverage for my spouse and dependent children after divorce or legal separation?

    The participant’s spouse or covered dependent children may continue coverage up t

  • Does GuideStone offer Identity Theft protection?

    If you are enrolled in a Highmark BCBS plan, Experian IdentityWorks is provided t

  • When will I receive ID cards for my medical plan?

    Health plan participants will receive two separate ID cards - one from Highmark B

  • How do I add a dependent on my Personal Plan medical coverage?

    To add a newborn to your personal plan, you will need to contact GuideStone withi

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