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  • Can I check medical claims online?

    To review your claims, log into the Highmark BCBS member website and select the "

  • Where do I mail my medical claims?

    Highmark Blue Cross Blue Shield® P.O. Box 1210 Pittsburgh, PA 15230-1210

  • Do I need to submit a medical claim if my doctor will submit one on my behalf?

    BCBS in-network participating providers should file claims on your behalf. You ma

  • Who can I talk to about a medical claim?

    If you have claims questions, please call Highmark BCBS directly on their GuideSt

  • How do I file a medical claim for an out-of-network provider?

    Please review the Out-of-Network FAQ. Complete the Highmark medical claim form or

  • How do I submit a medical claim if my spouse has other employer provided medical coverage?

    For charges incurred by your spouse, file first under the spouse's plan and retai

  • How do I file a claim for reimbursement of a prescription I purchased?

    Download and print the Express Scripts Prescription Drug Reimbursement Form .   M

  • What is the difference between In-Network and Out-of-Network claims? How do you determine the difference?

    Providers and insurance companies determine their “network” status through a cont

  • How do I file a dental claim if my dentist has not filed it for me?

    For Premier Dental Care or Choice Dental Care plans: Complete a separate dental c

  • How long does it take to process a dental claim?

    Cigna will generally process your claim in about 15 working days after it is rece

  • How can I find out if my dental claim has been processed?

    You can access MyCigna.com and check to see if a claim has been processed. You ca

  • What if my spouse has other dental coverage?

    If both you and your spouse have dental coverage you should follow these instruct

  • Who can I talk to about a dental claim?

    If you have dental claims questions, please call Cigna directly at 1-800-244-6224

  • How do I file a claim for term life benefits?

    Upon notification of an insured’s death, GuideStone will verify the most recent b

  • Where do I send my life and/or accidental death claim form?

    Please send the fully completed form and a copy of the death certificate, along w

  • How long does it take to process the term life benefits claim?

    Upon GuideStone's receipt of all completed and signed documents, it normally take

  • Can I assign the term life insurance benefit to a funeral home?

    If the beneficiary(ies) wants to assign the term life insurance benefit to a fune

  • What happens if more than one beneficiary is listed for a term life benefits claim?

    GuideStone provides a beneficiary designation form when you apply for a Term Life

  • If there are multiple beneficiaries on a life claim, does each beneficiary need to send a copy of the claim form and death certificate?

    No. Only one life claim form and death certificate copy is required per claim.

  • If a named beneficiary is deceased, do I need to submit a copy of the deceased beneficiary’s death certificate as proof of their death?

    Yes. Please provide a copy of the deceased beneficiary’s death certificate along

  • What if there is no designated beneficiary(s) or no living beneficiary(s) on file for my term life policy?

    A Facility of Payment form will be provided by the Claims Advocacy team in the ev

  • How do I make a claim for short-term or long-term disability and/or premium waiver benefits?

    To file a claim for short-term or long-term disability, you must print and comple

  • I have been approved for long-term disability and have a question about my monthly disability benefit. Whom do I contact?

    Call Unum Customer Care unit at 1-800-858-6843.

  • What is HIPAA?

    HIPAA stands for the Health Insurance Portability and Accountability Act of 1996.

  • Why does GuideStone have a PHI Authorization form? What is it for?

    To ensure GuideStone is protecting its participants’ protected health information

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