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    • General FAQs
  • I cannot log in to MyGuidestone®. Can you help me?

    We would be happy to help you access your MyGuideStone account. To speak to a Cus

  • How do I contact GuideStone?

    If you have questions specific to your account and would like to speak with a Cus

  • How do I set up an online account?

    To view your balance and access other account information online, you must create

  • How do I reset my passphrase?

    If you forget your passphrase or make too many unsuccessful login attempts, you m

  • How do I reset my User ID to MyGuideStone® account?

    If you forget your User ID, you will be able to retrieve it by verifying your inf

  • How do I change my User ID and Passphrase online?

    In order to make changes to your current User ID and Passphrase, you must first l

  • What if I can't remember the answer to my security question?

    For the security of your account, please call us if you are not able to log in to

  • How do I change the information listed on my spouse?

    If your spouse's information has changed or is incorrect, such as a name, social

  • How do I update my contact information online?

    You are able to update your contact information through your MyGuideStone® accoun

  • How can I designate or change beneficiaries?

    If you would like to designate a new beneficiary or change a current beneficiary,

  • Can I download my GuideStone account activity to Quicken?

    GuideStone recently explored the possibility of allowing participants to export t

  • How do I update the name listed on my account to my newly married name?

    Congratulations on your marriage! We would be happy to update your account to ref

  • Where should I send my document to?

    For signed Loan and Withdrawal applications, please use the Document Uploader in

  • How do I watch or register for an upcoming Webcast?

    You can watch previously-aired webcasts and register for upcoming webcasts throug

  • Why can't I see my beneficiaries online?

    MyGuideStone® only shows beneficiary designations made online. If it has been sev

  • Where do I find GuideStone's online calculators?

    GuideStone provides a broad list of tools and resources to help you make informed

  • How can I receive assistance in Spanish?

    Tenemos especialistas que hablan Español que le ayudara a buscar soluciones para

  • How do I get the MyGuideStone app for my smartphone?

    We have exciting news! We recently updated the MyGuideStone® app to support a cle

  • Can I receive assistance in Korean?

    한국어로 상담을 원하시면 한국어 전용 라인이 준비되어 있습니다. 한국어 전용 라인 번호는 855-550-5535 이며 상담원과 월요일부터 금요일까

  • How do I upload a signed version of my application?

    Before you can upload your documents, make sure that a copy of your signed applic

  • Are there other methods of sending my signed application?

    To receive the fastest-possible service on your loan or withdrawal application, w

  • What happens after I have uploaded my signed application?

    Once you have successfully uploaded your signed application, the status of your a

  • Does GuideStone have individual resources for savings and budgeting?

    Yes, GuideStone provides resources on several personal finance topics, including

  • Can I link my GuideStone account with aggregator services like Mint and Empower?

    Yes, you can link your GuideStone account to certain online aggregator services t

  • Does GuideStone provide any education resources on fraud prevention?

    GuideStone has partnered with a 3rd party vendor, EFraud Prevention, to provide y

  • What if I don't have all the information about my loss right now? Should I wait to file a claim?

    Please do not wait. When a loss occurs, contact us immediately at P&Cclaims@G

  • Does GuideStone® offer a budgeting and financial tracking app?

    GuideStone® has partnered with FaithFi™ to provide a budgeting and financial mana

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