Before you can upload your documents, make sure that a copy of your signed application has been scanned or emailed and saved to your computer as a PDF document.
Next, log into your MyGuideStone® account. Once logged in, navigate to the Document Uploader by accessing the "Profile" menu and clicking "Upload Documents" or selecting the pending application notification from your Notifications. You can also search "Upload" in the search bar.
The Document Uploader will display loan, withdrawal, or outbound rollover requests for which you have received paperwork to complete. This feature will only support submissions for a loan, withdrawal, or outbound rollover requests. Please do not submit other types of requests through this feature, as they may not be processed correctly.
Follow the steps below to upload your application:
- Choose the transaction for which you have completed your documentation.
- Click on the “Upload Signed Application” icon under the "Actions" section next to your transaction.
- In the pop-up screen, drag and drop your completed application file(s) into the green area under "Attach Documentation". You may also click the green area to launch your computer's File Explorer to search for your document(s).
- Remove any file(s) in error. If you receive an error, please ensure that:
- Your file(s) is in PDF format.
- You are not uploading more than two files.
- Your file(s) is no larger than 10MB.
- If you continue to receive an error after verifying your file(s) meets the requirements, please contact us.
- Note: You are allowed one submission per withdrawal or loan request. Please ensure that you have attached all related documents to your request before submission.
- Remove any file(s) in error. If you receive an error, please ensure that:
- Once the file(s) has uploaded successfully, click “Submit”.
- Read the confirmation message and click “Finish”.
Once your document(s) has been submitted successfully, your request status will be updated, and a copy of your submitted application will be available in your “My Messages” inbox shortly. (Note: Please refresh your browser to check your “My Messages” inbox.) You will not be able to submit additional documentation for the same transaction. Please allow 5–7 business days for processing your application. We will update you on the status of your request via email.
Alternatively, you may return your documents to GuideStone by email, mail, or fax.
- You can either scan the document using a scanner or take pictures of each page with a smartphone and send them as an attachment (PDF files are preferred).
- For security reasons, you must provide a wet signature (a signature made with a pen) for any forms that require it. Electronic signatures are only allowed for employer signatures (if applicable).
If you need assistance with uploading your application, please contact us.