Take a look at the tips below to help through some common issues associated with account access. If these steps do not help, please contact us at the phone number above.

Did you forget your User Name?

If you already have an EAP login but cannot remember your User Name, you can securely retrieve your User Name online after passing a couple of verification steps. Click “I forgot my User Name” in order to retrieve it.

Did you forget your password?

To get access to your account, please click on “I forgot my Password” in order to retrieve your password with a couple of verification steps.

Have you set up an Employer account before?

If not, you can refer to this article by clicking here to set up the account. If you need further assistance, we would be happy to inform you of the steps to getting access to the Employer account. To speak to a Customer Solutions Specialist, please call our toll-free number at 1-888-98-GUIDE (1-888-984-8433).