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    • Property & Casualty
  • How do I know if my claim will be covered?

    Policyholders are encouraged to check with their GuideStone agent any time they h

  • How long will it take to handle my claim?

    Every claim is unique, and the length of time it takes to resolve each one will d

  • What's a deductible?

    It is the portion of a loss that must be paid by the insured party before the ins

  • I don't think my losses will exceed my deductible. Should I still file a claim?

    Yes. Even if you aren’t sure, it’s always a good idea to report a claim promptly.

  • What should I do if my property sustains damage?

    Policyholders are encouraged to check with your GuideStone agent any time you hav

  • What if I need to report an emergency claim?

    If your claim requires immediate attention, contact your GuideStone agent.

  • Can I go ahead and make some repairs to my property?

    Yes, you can make emergency repairs to protect your property from further damage.

  • What will happen after I submit my claim?

    Your carrier will assign your claim to a home-office staff adjuster who will foll

  • How many estimates should I get?

    Generally, two repair estimates by qualified contractors will be required when yo

  • How can I help settle my claim quickly?

    If your personal property is affected, you'll need to submit a complete list of d

  • How will the adjuster assess the property damage?

    For more serious losses, you'll need an on-site inspection by a staff or independ

  • How can I be sure the adjuster will provide a fair estimate?

    Contrary to popular perception, claims adjusters don't look for ways to minimize

  • What if I don’t have all the information about my loss right now? Should I wait to file a claim?

    Please do not wait. When a loss occurs, contact us immediately at P&Cclaims@G

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