Our condolences go out to you and your family during this time of loss. We consider it a privilege to support you as you navigate this process. To best assist you, please contact us by phone or email.

When you contact us, we will ask for the full name and date of death of the member or their spouse. We will also request a copy of the death certificate.

• If the decedent is the member: Once the death certificate is received, our Survivor Team will send written communication via postal mail to any beneficiaries on file and will coordinate directly with them regarding the handling of the account.
  
  
• If the decedent is the spouse: We will update the member’s account accordingly once we receive the spouse’s death certificate.

Please note: If the member has assets or death benefits associated with their account, GuideStone must receive a copy of the member’s death certificate before we are able to identify or contact any beneficiaries or disclose account‑related information.

You may send the death certificate by mail, fax, or email to:

GuideStone Financial Resources 
Attn: Benefits Administration 
5005 LBJ Fwy Suite 2200 
Dallas, TX 75244-6152

Email: info@guidestone.org

Fax: 866-692-6327