Once a member accesses Join.SwordHealth.com/BCBS, a member will complete an initial screening questionnaire. If determined to be a candidate for the program, the member is enrolled and presented with the next steps.  

1. The member schedules a video call with the Sword physical therapist (generally within 24-48 hours, depending on the chosen appointment time by the member). During the call, the physical therapist assesses the member’s condition, goals, etc., to ensure they are a good candidate for the program.
2. The physical therapist develops a member-specific exercise plan.
3. The member is sent their digital therapist kit (a tablet with a customized exercise program and wearable motion sensors that guide the member to perform the exercises correctly; track program engagement/activity).  
4. The member follows exercise sessions using the tablet and the sensors and connects with their physical therapist at a minimum of two times per week
5. The physical therapist uses the member data captured in the portal and periodic member surveys to manage and drive the member’s program plan.
6. Throughout the process, the member receives ongoing support from a physical therapist via the member’s preferred communication channel (e.g., chat, phone, email, video).
7. The SWORD Health mobile app provides educational articles and cognitive behavioral tools for ongoing support.