How does Teladoc work?

It's quick and easy to get started.

  1. Visit Teladoc and set up an account using the information provided on your GuideStone/Highmark BCBS ID card. You'll also complete a medical history so that it's easy for the Teladoc physician to access when providing treatment. Or you can set up your account and provide your medical history by calling 1-800-TELADOC (1-800-835-2362). If they ask for your employer's name, be sure to tell them your coverage is provided through GuideStone/Highmark BCBS and provide the identification information from your ID card. Learn more about How to Register. Adults 18 years and older who are covered by your plan must create an individual account. Children 17 years and younger may be added to a covered adult's account.
  2. When you need to utilize Teladoc, simply log in to your account or call 1-800-TELADOC (1-800-825-2362) to request a phone or online video consultation. A physician who is U.S. board-certified and licensed to practice in your state will review your Electronic Health Record and contact you. Wait times are frequently 10 minutes or less.
  3. Pay for your consultation. There will be a $10 co-pay for PPO plan participants. Health Saver participants will pay the full $40 consultation fee until they have met their deductible/co-insurance requirements. Afterwards their consultation will be at no cost.
  4. A physician will review your medical history and provide a consultation. The physician will recommend the right treatment for your issue and, if necessary, send a prescription electronically to your pharmacy of choice.

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