What if I need to report an emergency claim?

If your claim requires immediate attention, contact your GuideStone agent. If your GuideStone agent is not available after hours, contact Brotherhood Mutual directly by calling our toll-free claims line at 800.333.3371. Claims representatives are available at Brotherhood Mutual (all times are Eastern Time):

  • Monday through Thursday: 8 a.m. to 7 p.m., ET
  • Friday: 8 a.m. to 4:30 p.m., ET.
  • After Hours: If your claim requires immediate attention during off hours, call 800.933.1849.

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